BrutalGamer Bringing you Brutally Honest feedback from today's entertainment industry.
More complaints about prices….This time Sony have outraged fans via a twitter post of people complaining to Sony directly on the change of price for TLOU: Remastered.
Sony have now lowered their prices of The Last of Us: Remastered on PSN along with other shopping outlets, but only Sony are refusing to refund people who pre-ordered at the higher price.
Retailers such as Amazon have offered $10 refunds to pre-order customers, but Sony are out right rufusing.
“Sorry for the inconvenience but a refund is not possible,” said Sony customer service representative “Jose G” when an irate customer contacted PSN’s technical support. He pointed to some fine print on the PSN pre-order page, which specifically states:
YOU MAY NOT CANCEL A PRE-ORDER AT ANY TIME AND REFUNDS ARE NOT AVAILABLE FOR PRE-ORDERS, SUBJECT TO APPLICABLE LAWS.
The Last of Us was released June 2013, and has now been remastered for PS4, to be released July of this year.
Ouch. Not exactly good will towards your loyal customers.
That’s pretty awful. I know what the legalese says, but I think some common sense might be in order here.
Yet another downside to digital distribution I suppose.
My other half was actually going to pre-order from psn but chose not to, so glad when I saw this tbh