On Microsoft and Customer Service
In which we discuss how the unfortunate Xbox-hacked are given CS hacks for their troubles…..
A lot has been said on the internets lately (and in the past) about the customer service aspects of Xbox Live. And sure, Microsoft is a huge company, which alone lends itself to hatred, but there can only be so many complaints before consumers need to start taking the approach of “where there’s smoke, there’s fire” and think twice about spending their hard-earned cash on a service that doesn’t put the customer first.
As I said, the issue has come up oh-so-many times in the past, but what got me (and others) railing again is a sad little post on the Cheap Ass Gamer forums. You can check out the full post here, but the gist of it is a loyal Microsoft customer who has played by the rules for years got hacked by some Russian low-lifes. Unfortunately, that’s all too common lately, but the twist in this story is that, after 3 months of going back and forth between customer support to get his account re-instated……..he was given everything back in good standing, including his stolen points. And then they banned him. Whaaaa?
You see, because his account was used to try to hack other accounts, even though it is on record that he was the victim of a hack, he has been given a permanent ban. Now, I am all for laying the hammer down on hackers – after all, with our increasingly digital world, there can’t be lenience for that type of thing. Chaos would ensure. However, you cannot victimize the victims by punishing them for the hacker’s actions when said hack is public (and company) knowledge. As is so often true of large corporations, and seems to be the case here, all of the different arms of Xbox Support are working as separate entities. One area confirms the hack and deals with it, while another confirms illicit activity and deals with it, and never the twain shall meet. Yet it is common sense that a hacker does not hack merely one account. Why stop there? And why not use your poor victims’ account details to do more damage?
What we have here, my friends, is a failure to communicate. Not on the part of this (and many other) hacking victims. But on Microsoft’s part. Mega corporation or not, their success has come from the pockets of consumers, and solid customer service is needed if that success is to continue. What say you, loyal readers? Is this all an over-reaction to one person’s bad luck? Has Microsoft grown too big to appreciate where their success came from? Or is this just another internet fable, destined to be debunked in a day or two after the rage subsides? Give us your rants, raves, and recipes in the comments below.
0 votes
Related posts:
- Rumor: Microsoft planning OnLive style service for next Xbox Rumors are making their way around the Internet today that...
- Microsoft launching TV service for the Xbox 360 this Holiday Microsoft CEO Steve Ballmer announced at the company’s financial analyst...
- Codemasters Website Hacked Again, Customer Data Possibly Compromised Codemasters has confirmed that their website was hacked again last...
- Rumor: Microsoft To Phase Out Microsoft Points By The End Of The Year InsideMobileApps is reporting that an unnamed source “with knowledge of...
- Dixons Launch Download Service With Free Games Offer 4 free PC games just for signing up. Dixons have...
